Refund policy

100-Night Sleep Trial

A new pillow takes a few nights to get used to, so we give you 100 nights to decide. The trial starts on the day your order is delivered. If your Lunetoria pillow is not right for you, contact us within those 100 nights and we will arrange a return and a full refund of the product price.

Before you return it, try adjusting the fill. Adding or removing a little filling through the inner zipper often makes the difference, and we are happy to help.

How to start a return

  1. Email contact@lunetoria.com with your order number.
  2. We will send return instructions and, for US orders, a prepaid return label.
  3. Pack the pillow with all of its parts, including the cover and any extra filling, and send it within 14 days of receiving the instructions.

Items sent back without first contacting us cannot be accepted.

Return shipping

  • United States: free, with a prepaid label.
  • Europe and all other destinations: a $20 USD return shipping fee is deducted from your refund.

Original shipping charges are not refundable.

Refunds

We will notify you once your return has been received and inspected. Approved refunds go back to your original payment method within 4 to 7 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

Need a different size? Contact us and we will help you return the original and order the size you need.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If it is damaged, defective or not what you ordered, email us within 7 days of delivery with photos and we will send a replacement or issue a full refund, including shipping.

EU, UK, Swiss and Norwegian customers

In addition to the 100-night trial, you may cancel your order for any reason within 14 days of delivery under your statutory right of withdrawal. Nothing in this policy limits your statutory rights.

Contact

Questions about returns? Email contact@lunetoria.com and we will reply within 1 business day.