A new pillow takes a few nights to get used to, so we give you 100 nights to decide. The trial starts on the day your order is delivered. If your Lunetoria pillow is not right for you, contact us within those 100 nights and we will arrange a return and a full refund of the product price.
Before you return it, try adjusting the fill. Adding or removing a little filling through the inner zipper often makes the difference, and we are happy to help.
How to return
- Email contact@lunetoria.com with your order number.
- We will send return instructions and, for US orders, a prepaid return label.
- Pack the pillow with all of its parts, including the cover and any extra filling, and send it within 14 days.
Return shipping
- United States: free, with a prepaid label.
- Europe and other destinations: a $20 return shipping fee is deducted from your refund.
Original shipping charges are not refundable.
Refunds
Once your return arrives and is checked, refunds go back to the original payment method within 4 to 7 business days.
Exchanges
Need a different size? Contact us and we will help you return the original and order the size you need.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with photos and we will send a replacement or a full refund, including shipping.